To be eligible for a refund, please make sure that:

1. The item was purchased in the last [7] days.
2. The item is in its original packaging.
3. The item isn’t used or damaged.
4. You have the receipt or proof of purchase.

To initiate a return, please contact our customer service at cookiesdiem@gmail.com or +60 16-351 4989. Please provide your order number and details about the product you would like to return.

Once your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Certain items are non-refundable, including:

1. Personalized items
2. Gift cards

You will be responsible for paying your shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund.

If you have any questions on how to return your item to us, contact us at cookiesdiem@gmail.com or +60 16-351 4989.